Frequently Asked Questions
How does the 90 day money back guarantee work?
You have 90 days to try our PDRN Micro-Infusion System and see how it works for your skin. If you don’t notice any improvement in your skin’s appearance, simply contact us and we’ll gladly refund your money. To qualify, you’ll just need to provide before-and-after photos after each application within the 90-day period.
How do I clean the device?
Once you’ve finished stamping your way to brighter and plumper skin, follow the below cleaning instructions:
- Twist off the needle head with the cap attached and safely dispose.
- Wash the chamber out with water and gentle cleanser.
- Let the device air dry completely, on a clean surface, before packing away.
- Open a brand new needle head and attach the needle head onto the device. Ensure hands are clean and don’t open the cap of the needle head.
When will I see results?
Most people notice their skin looking more hydrated and radiant after the first few applications. Improvements in smoothness and texture often appear within 2–4 weeks. For deeper results — like fading dark spots, reducing fine lines, and improving scars — you can expect visible changes after completing a 6–12 week cycle.
Because the micro-infusion system works at the cellular level, your results continue to build with consistent use.
Is it suitable for all skin types?
Yes — the PDRN Micro-Infusion System is suitable for all skin types, including normal, dry, oily, and combination. It’s designed to be gentle and effective, even for sensitive skin. If you have specific skin concerns such as eczema, rosacea, or severe acne, we recommend consulting with your dermatologist before purchasing to ensure it’s right for you.
Is there any down-time?
There’s very little downtime. You may notice mild redness or sensitivity right after application, similar to a light sunburn, which usually fades within 12–24 hours.
We recommend avoiding makeup, exfoliants, and strong active ingredients (like retinol, AHAs, BHAs, or vitamin C) for the first 24 hours to allow your skin to recover and maximize results. After that, you can return to your usual skincare routine.
Most people go back to daily activities immediately, with visible glow and minimal disruption.
Can you use it around the eyes or neck?
Yes, the SkinOS Micro-Infusion System can be safely used on the neck and décolletage to target fine lines, wrinkles, and uneven texture in those areas.
For the eye area, avoid direct use on the eyelids or too close to the lash line. Instead, focus on the under-eye and outer corners (crow’s feet), where the skin is thinner but can still benefit from infusion. Always use gentle pressure and follow instructions carefully.
How often can I do the treatment?
We recommend a PDRN Micro-Infusion application every 2 weeks for the best results!
How does it compare to Rejuran?
Rejuran is an in-clinic injectable treatment that also uses PDRN (Salmon DNA) to repair and regenerate skin. It’s highly effective but requires medical administration, downtime, and costs hundreds of dollars per session.
The SkinOS PDRN Micro-Infusion System offers an at-home alternative inspired by the same ingredient. Using ultra-fine micro-needles, it helps PDRN absorb beneath the skin’s surface without injections, pain, or long recovery times. This makes the benefits of micro-infusion more accessible, affordable, and repeatable from home.
Are there any side effects?
The SkinOS Micro-Infusion System is intended for at-home use and is generally well tolerated. Some people may experience mild redness, sensitivity, or slight swelling similar to a light sunburn. These effects are temporary and usually fade within 12–24 hours.
To protect your skin, avoid makeup, exfoliants, and strong actives (like retinol, AHAs, BHAs, or vitamin C) for the first 24 hours. Most people return to daily activities right away.
If you have a skin condition or are unsure if this system is right for you, we recommend consulting your healthcare provider before use. A patch test 24 hours prior to treatment is also advised. Serious side effects are rare when used as directed.
Can I use PDRN if I am allergic to fish?
No — PDRN (Polydeoxyribonucleotide) is derived from salmon DNA. If you have a fish allergy, we do not recommend using this system, as it may trigger a reaction.
Your safety is our priority. If you have concerns about allergies or sensitivities, please consult your healthcare provider before use.
Shipping & Delivery
Where do you ship?
We ship internationally, so you can enjoy SkinOS no matter where you live.
Will I have to pay import duties?
No — all duties and taxes are included in your order, so there are no extra fees on delivery.
When will I receive my order?
Orders are processed within 1 business day and typically arrive in 5–10 business days, depending on your location.
When does my order apply for free shipping?
All orders include free standard shipping—no minimum spend required.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at support@useskinos.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Warranties
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What will I receive in my package?
Each package includes the SkinOS PDRN Micro-Infusion System, sterile needle heads, and our PDRN serum vials. You’ll also receive a detailed instruction guide and a thank-you card to help you get the best results from your system.
What if I want to return my order?
We offer a 90-day results guarantee. If you don’t see an improvement in your skin, you can request a refund by emailing support@useskinos.com. To qualify, you’ll need to provide before-and-after photos after each application within the 90-day period. Once verified, we’ll refund your order to the original payment method.

